Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXCCS201 Mapping and Delivery Guide
Provide visitor information
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITXCCS201 - Provide visitor information |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to a range of tourism, travel, hospitality, event, entertainment and cultural sectors.It applies to frontline service personnel who routinely respond to visitor requests for general local area information. They may be working independently or with guidance from others in restaurants, hotels, wineries, attractions, entertainment venues, tour operations, visitor information centres and at tour desks. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Access and update visitor information. |
| |||||||
Element: Provide information to visitors. |
| |||||||
Element: Seek feedback on information provision. |
|